About Us
Meet the Leadership Behind RSG
Our leadership team brings decades of firsthand experience across customer retention, sales, customer experience, and contact-center operations. We combine frontline knowledge with strategic execution to help organizations strengthen performance and achieve measurable results.
Leadership team
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Carlo Chiarolanza
Chief Executive Officer (CEO)
Carlo brings over 20 years of customer retention and operations leadership experience, with a proven track record managing both internal teams and offshore BPO operations. His background spans retention strategy, sales performance, customer experience, and operational execution, with a focus on developing high-performing teams, strengthening customer loyalty, and delivering measurable business results.
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Pete Garcia
Chief Operating Officer (COO)
Executive sales leader with 20+ years of experience driving revenue and 10 years supervising high-performing retention teams. Specialized in reducing churn, maximizing customer lifetime value, and developing top-tier sales talent. Proven track record of transforming customer-centric strategies into sustainable organizational growth.
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Joshua Rodriguez
Chief Technology Officer (CTO)
Joshua brings over 20 years of customer experience expertise, including more than 19 years in sales and over 6 years specializing in customer retention. His background combines frontline operations, performance improvement, and customer engagement strategies, with a focus on strengthening team effectiveness, improving retention outcomes, and driving measurable business results.
Experience That Drives Execution
At Result Strategy Group, our leadership understands the challenges facing contact-center teams because we’ve spent decades working within those environments. We bring practical experience, objective insight, and a commitment to measurable improvement to every client partnership.
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